Client 360

Powered by Housing Support Pro

Providing total visibility
of tenants and properties

Client 360 is a real-time management information tool specifically designed for Housing Trusts. It removes manual administration and enables Neighbourhood Officers to look up property and tenant information whilst out and about. 

Putting you in control

  • Information delivered on i-Pads in real-time

  • Tenant and household information in one place

  • Quick search by tenant or property name

  • Produce weekly and daily tasks

  • Automated reminders if activity is not completed

  • Create and submit visit and inspection forms

  • Partially populated forms allocated to tasks

  • Critical service paperwork completed and available online

  • Full history of inspection documents 

The perfect solution for Neighbourhood Officers

Instant access to information

Keep up to date on the move with real-time access to core data and insights.

Tenant insight

Comprehensive information at your fingertips including tenant and household member details, repair history, transaction history and current rent balance. 

View weekly or daily tasks

Keep track of particular projects or lists (e.g. tenant list with arrears, overdue gas inspections) and create custom watchlists.

Simple navigation

Instantly filter activities by tenant, property or recently viewed items. 

Integrated communication

Send email or SMS directly from the app. Pre-defined messages can be customised and all correspondence is recorded for audit purposes.

Automated administration

Instantly update Head Office and the tenant instantly with changes made in the field by a Neighbourhood Officer.

Real-time and paper-free

Simple click and complete features allow service forms to be pre-populated on an iPad and returned to Head Office and the tenant instantaneously. 

Timely alerts

Daily planner will monitor progress and automatically remind the Neighbourhood Officer via SMS if a deadline is looming. 

Neighbourhood Officers save valuable time and money every day

  • Fuel saving with reduced need to return to the office

  • No manual administration or delays

  • Optimised tenant visits mean less travel

  • Significant reduction in paperwork

  • Void turnaround time reduced from 23 days to just 18

  • Reduction in gas legal costs

  • View transactional history 

  • Create watchlists and tasks

  • Automatic alerts and notifications

  • Arrears management

  • Generate electronic forms

  • Global property/tenant search

  • Complete inspection forms

Features at your fingertips

An easier work life for Neighbourhood Officers

  • Keep on top of repairs

  • New tenant sign-up

  • Void property surveys

  • Tenant surveys

  • CORE survey returns

  • CP12 gas inspections

  • Right to rent audit

  • Universal credit income profiling

Don’t just take our word for it

We pride ourselves on our ability to partner with housing trusts, working closely together to deliver a solution that matches their needs.

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Join thousands
of happy customers

Achieved through listening, understanding and team work.