Over the last few years Equity Housing Group has worked to transform the business to become more customer-centric, which included comprehensive reviews of its services. As part of this transformation, Equity’s Neighbourhood service has been developed significantly, resulting in an increasing number of mobile workers required to return to the office to update records. These administrative tasks take them out of the community and lead to less interaction with tenants in their ward.
By providing homes and high value services, the Group improves the quality of lives for 4,700 households. With the development of the Equity Foundation, the positive impact that the Group is having on communities and people’s lives continues to increase.