McKean Developments is a privately owned joinery and construction company providing complete package construction and maintenance services for both new-build & existing works.
Refurbishing entire multi-storey tower blocks is a high-volume business and working with residential units of the same dimension should be straightforward. In summary, it’s not and we struggled to monitor the progress on such complex, high-volume unit developments using pen-and-paper reporting.
A project can run for many months and the project managers would complete the project paperwork on-site typically returning this to our head office every 5 to 10 days. This meant that the head office team had no indication of the progress of a project without calling the Project Manager for an update.
Additionally, if key project paperwork was not returned we would only know about this at the end of the project and a re-visit would frequently be required to complete the missing paperwork for the unit in question.
When looking at the business from a Health & Safety perspective we also install balconies and balustrades and it is imperative that the installation team follow precise install instructions when installing the item
Additionally, we used to ask the install teams to carry digital cameras around with them to photograph the install at the various stages to document that the correct install procedure had been followed for each install.
This manually managed quality measure was cumbersome and it was difficult to ensure that the correct install photos were associated with the correct physical balustrade / balcony install.
We recognised the need to work in a more joined-up manner in 2013 and we started to search for a real-time reporting tool to support us with our business.