Magenta Living is a socially responsible, not-for-profit organisation and the largest registered provider of affordable housing in Wirral, owning and managing just under 13,000 properties. We have an annual turnover of £62million and employ over 500 staff.
Prior to working with Housing Support Pro, Magenta Living’s Neighbourhood Officers had to log into their housing management system Northgate and extract the information they required through printed reports to take them off site to tenant appointments. They would then complete actions from these reports and retype the information when they returned to head office, which was a laborious task.
While the housing management system generated appointments and documentation, the officers were unable to access additional reports offsite, which meant they couldn’t add information or record details about new issues identified while with the tenant.