Following a successful pilot between September 2016 and February, ABC opted for Housing Support Pro’s Client 360 mobile working solution, which provides visibility of all operational activity.
Delivering all information in real-time, the digital solution also includes search facilities, customisable watch lists, a calendar and reminder alerts to ensure deadlines are met and engagements are kept on time.
The Orchard Management System is integrated with Client 360 via the Blaze interface, which facilitates the data transfer.
Furthermore, Client 360 offers pre-designed digital form templates for new tenant sign-up and arrears management. Void, tenant and property surveys are also available via a mobile app.
It removes the need for housing officers to waste time on returning to the office to complete paperwork between visits.
Housing Support Pro provided all the technical support and hosting for Client 360.