iForm Pro™ was attractive to us due to the simple system operation and the fact that a trial solution was delivered in less than one week. The forms were dual branded too allowing key customer brands to appear on our forms making our customers feel special.
Our engineers took to the tablet-based forms instantly and this was largely due to the option to hand-write forms using a stylus rather than laboriously having to type service information.
The head office team can invoice the same-day jobs are completed (previously invoiced on day 12) and job sheets no longer have to be scanned or manually typed into the customer account system saving in excess of 8 hours of admin time per service advisor per week.
Tracking engineer progress on each job is now ultra-simple too since the form is returned to head office just before they leave the site.
The system is cost-neutral to run since the administrative efficiencies, removal of print costs and more timely invoice payments all add up to more than compensate for the cost of running iForm Pro™ we anticipate that the iForm Pro™ system will help us win future service contracts due to the environmental drivers to work paper-free.
We are delighted to have teamed up with the Footprint Solutions team and to have adopted iForm Pro™. We are now embarking upon further developments of the solution that will allow our end clients to log into the online form management system to view their own service reports.