MAGENTA LIVING PARTNERS WITH HOUSING SUPPORT PRO TO PILOT MOBILE WORKING SOLUTION FOR NEIGHBOURHOOD OFFICERS
Wirral-based social housing provider Magenta Living is working with Housing Support Pro to pilot CLIENT CONNECT, a flexible mobile working solution designed to enhance the tenant experience and remote access to information.
“In addition to providing access to information while on the road, CLIENT CONNECT is also enabling staff to record their contacts and interactions automatically into the Civica EDM+ CRM system. Now when we get a call in our contact centre, we can view documents on the system that show when a resident has been seen by a member of staff and open the document to see what has been recorded. This total visibility is a huge benefit and enables us to improve customer service and interaction with tenants.”
Colin Arnold, Head of ICT at Magenta Living